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PICS Telecom Privacy Policy

USA Privacy & Cookies Policy

1. Our Commitment to Privacy

Your privacy is important to us. This notice outlines our online information practices, detailing how we collect, use, and protect your information. To ensure transparency, this notice is accessible on our homepage.

2. Information We Collect

This policy applies to all data collected on the PICS Telecom website. Information may be gathered when you search for products, submit requests, register for materials, or download content. The types of personal data we may collect include:

  • Name
  • Address
  • Email address
  • Phone number

3. How We Use Your Information

  • The information you provide is used solely to fulfill your request and is not shared with external parties.
  • When placing an order, we use the provided details to process and ship the product, sharing data only as necessary to complete the order.
  • Email addresses are used exclusively for responding to inquiries and are not shared externally.
  • If you opt-in for newsletters or product updates, your information will only be used for that purpose.
  • We may analyze aggregated, non-identifiable data to enhance our website.
  • We do not use or share personal information beyond what is described above.

4. Our Commitment to Data Security

To protect your information from unauthorized access, ensure data accuracy, and maintain security, we have implemented appropriate physical, electronic, and managerial safeguards.

5. Accessing or Correcting Your Information

You may request access to or correction of your personal information by contacting us via phone or email. For security reasons, we may verify your identity before making any updates.

6. Contact Information

For privacy-related inquiries, please contact us at info@picstelecom.com.

EMEA Privacy & Cookies Policy

Privacy and Cookies Policy

At PICS Telecom International Ltd, we take your privacy seriously. This privacy statement explains what personal data we collect from you, how we collect it, and how we use it.

Who We Are

PICS Telecom International Ltd is a registered company (05146102) with its registered office at 1500 Western Approach, Govier Way, Severnside, BS35 4GG. We act as a data controller (ICO Registration ZA348065).

What Personal Data We Collect

The personal information we collect may include:

  • Name
  • Address
  • Email address
  • IP address
  • Website activity details (e.g., pages accessed and timestamps)

How We Collect Your Data

We may collect data when you:

  • Make an inquiry via our website or phone
  • Use our website
  • Apply for a job
  • Work for or with PICS Telecom International Ltd

How We Use Your Information

We only process your personal data when we have a lawful basis to do so. This includes operating our business effectively and providing you with up-to-date information about our products and services.

We process personal data based on:

  • Legitimate interests in running and promoting our business
  • Contractual obligations to deliver agreed services
  • Legal requirements

The table below outlines the categories of personal data we process, the purposes and legal basis for processing, and the retention periods.

Categories of Personal Data

Purpose & Legal Basis for Processing

Retention Period

Customers – Name and contact information- Information and documents related to the services we provide, including communications with you- Billing and payment information

– To provide our services to you- To invoice and track payments

We retain your information for the duration of our contractual relationship plus an additional 6 years. Financial records are retained for 6 years following the end of the financial year.

Prospective Customers – Name and contact information- Information and documents related to service inquiries, including communications

– To respond to inquiries about our services- To keep you informed about our services

We retain information for the duration of the inquiry plus 2 years.

 

Who Has Access to Your Information?

We do not sell or rent your personal data to third parties or share it for marketing purposes. We may disclose your data when required by law, such as for fraud prevention or court orders.

We may share your information with trusted third-party service providers, agents, or subcontractors to complete tasks or provide services on our behalf (e.g., managing subscriptions). These providers are contractually obligated to protect your data and cannot use it for their own marketing purposes.

Transfers Outside the European Economic Area (EEA)

We use secure online tools that may host data outside the EEA. Your data may be transferred outside the UK/EEA only if:

  • The destination country has data protection laws equivalent to those in the EEA.
  • A legally binding contract ensures the recipient protects your data in accordance with EEA laws.

Your Rights

You have rights over your personal data, including:

  • The right to access the data we hold about you
  • The right to object to direct marketing
  • The right to object to processing based on legitimate interests
  • The right to request data deletion (in certain circumstances)
  • The right to data portability
  • The right to rectify inaccurate data
  • The right to restrict processing

To exercise your rights or make a complaint, contact us at dpo@picstelecom.com or by mail at:

PICS Telecom International Ltd
1500 Western Approach, Govier Way, Severnside, BS35 4GG
Attn: Data Protection Officer

You may also file a complaint with the UK’s Information Commissioner’s Office (ICO).

Keeping Your Data Secure

We implement industry best practices to protect your personal data from unauthorized access, disclosure, or loss.

Use of Cookies

Cookies are small text files stored on your device to enhance website functionality. Most web browsers allow cookie management. For details on managing cookies, visit:

Cookies We Use

Cookie Name

Category

Purpose

nitroCachedPage

Necessary

Optimizes response time between visitor and website.

_ga

Analytics

Generates statistical data on website usage.

Some cookies are essential for website functionality and do not require user consent. Others, such as analytics cookies, require explicit user consent through our cookie banner.

Google Analytics

We use Google Analytics to track website activity. Data may be stored on Google’s U.S. servers with IP anonymization enabled where applicable. Google Analytics cookies are stored for up to 26 months before being automatically deleted.

Google may share data where required by law or when third parties process data on its behalf. To enhance privacy, we have implemented Google’s IP anonymization feature (Google Analytics 4 / GA4) where applicable.

Managing Google Analytics Preferences

You can disable Google Analytics tracking through:

Note: Disabling cookies may affect website functionality.

Changes to This Privacy Notice

We review our privacy notice regularly, and updates will be posted on this page.
Last updated: (Month) 2025.